Return Policy for Products:
We want you to be completely satisfied with your purchase. Please review our return and exchange policy below:
- Eligibility: Returns and exchanges are accepted within 14 days of purchase.
- Condition: Items must be unused, in their original packaging, and unopened. Any items that show signs of wear or use will not be refunded or exchanged unless there is a manufacturing-related issue or damage.
- Shipping Costs: Customers are responsible for the shipping costs associated with returns.
Cancellation Policy for Services:
- Cancellation Fees: Appointments cancelled with less than 24 hours’ notice will incur a $50 cancellation fee.
- No-Show Policy: Full fees apply to no-shows and same-day cancellations, except in cases of medical emergencies and illnesses.
- Outstanding Fees: Any outstanding fees must be settled before booking or receiving any further services.
For any returns or exchanges, please contact us at admin@transcendencehts.com, or call at 905-502-9250.
Thank you for your understanding and cooperation!